Kimberly L. Herman, M.A., CCC-SLP
Kimberly Herman formed By Word of Mouth, Ltd
(BWOM) as a private speech therapy practice in the
Twin City’s area, over seven years ago. Kimberly has
over ten years of experience working with adults and
children exhibiting various forms of speech and
language needs. Her experiences developing and
directing school therapy, home-care and out-patient
rehabilitation programs allowed her to start her own
practice. Kimberly completed her master’s degree in
speech-language pathology at California State
University-Los Angeles. She is fully licensed and
registered through the Departments of Health and
Education as well as the American Speech-Language
Hearing Association. Areas of therapy expertise are
auditory processing skills and its relation to literacy
as well as multi-cultural assessments and
interventions. Kimberly utilizes a hands-on and
functional approach to communication promoting
comfort and safety, allowing individuals to
communicate to the best of one’s ability.
(BWOM) as a private speech therapy practice in the
Twin City’s area, over seven years ago. Kimberly has
over ten years of experience working with adults and
children exhibiting various forms of speech and
language needs. Her experiences developing and
directing school therapy, home-care and out-patient
rehabilitation programs allowed her to start her own
practice. Kimberly completed her master’s degree in
speech-language pathology at California State
University-Los Angeles. She is fully licensed and
registered through the Departments of Health and
Education as well as the American Speech-Language
Hearing Association. Areas of therapy expertise are
auditory processing skills and its relation to literacy
as well as multi-cultural assessments and
interventions. Kimberly utilizes a hands-on and
functional approach to communication promoting
comfort and safety, allowing individuals to
communicate to the best of one’s ability.
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Heidi Wolak-Faber, M.S, CCC-SLP
Heidi Wolak-Faber has been with By Word Of
Mouth for over four years. She received her Master
of Science degree in Speech Language Pathology
from Minnesota State University Mankato and is
fully licensed through the Minnesota Department of
Health, Minnesota Department of Education,
American Speech Language and Hearing
Association and Minnesota Speech and Hearing
Association. She also works as a casual part-time
SLP for North Memorial Medical Center. Heidi’s
background includes vocal performance and vocal
health management. She currently enjoys working
with all ages and stages of life. Heidi incorporates
art, music and movement into her therapy whenever
possible and strives to give every client the best
opportunity for functional, meaningful
communication, with a little fun mixed in!
Mouth for over four years. She received her Master
of Science degree in Speech Language Pathology
from Minnesota State University Mankato and is
fully licensed through the Minnesota Department of
Health, Minnesota Department of Education,
American Speech Language and Hearing
Association and Minnesota Speech and Hearing
Association. She also works as a casual part-time
SLP for North Memorial Medical Center. Heidi’s
background includes vocal performance and vocal
health management. She currently enjoys working
with all ages and stages of life. Heidi incorporates
art, music and movement into her therapy whenever
possible and strives to give every client the best
opportunity for functional, meaningful
communication, with a little fun mixed in!
Abbie Pannkuk, M.S., CCC-SLP
Abbie Pannkuk graduated in 2005 with her
undergraduate degree in Communication Sciences
and Disorders from the University Minnesota-
Duluth. She recently graduated with her M.S. in
2007 with her Master’s degree in Communicative
Disorders from the University of Wisconsin-River
Falls. Abbie has a professional interest working in
the field of Autism Spectrum Disorders, which was
the topic of her Master’s thesis. She currently
works at three different charter schools in the
metro area. Abbie enjoys attending and watching
the Minnesota Wild, Minnesota Twins, and the
UMD hockey team. She enjoys ice skating,
“trying” to play hockey, painting, scrap booking,
running, and playing softball. She is on a conquest
to visit all the baseball stadiums in the United
States.
undergraduate degree in Communication Sciences
and Disorders from the University Minnesota-
Duluth. She recently graduated with her M.S. in
2007 with her Master’s degree in Communicative
Disorders from the University of Wisconsin-River
Falls. Abbie has a professional interest working in
the field of Autism Spectrum Disorders, which was
the topic of her Master’s thesis. She currently
works at three different charter schools in the
metro area. Abbie enjoys attending and watching
the Minnesota Wild, Minnesota Twins, and the
UMD hockey team. She enjoys ice skating,
“trying” to play hockey, painting, scrap booking,
running, and playing softball. She is on a conquest
to visit all the baseball stadiums in the United
States.
Becky Hagan, M.A., CCC-SLP
Becky Hagan received her BA in Communication
Disorders from the University of Wisconsin, Eau
Claire in 1999 and her MA from the University of
Minnesota-Twin Cities in 2002. Prior to joining the
BWOM team in 2003, she worked as a speech
language pathologist at Richfield Middle School.
She has also worked part-time in a private
pediatric therapy clinic. Becky has a particular
interest in working with children from culturally
and linguistically diverse backgrounds and has
developed a wide variety of skills in assessing and
treating school-aged children. She enjoys
volunteering with the Down syndrome Foundation’s
summer camp each year. Her hobbies include
traveling, reading, gardening, and spending time
with family and friends.
Disorders from the University of Wisconsin, Eau
Claire in 1999 and her MA from the University of
Minnesota-Twin Cities in 2002. Prior to joining the
BWOM team in 2003, she worked as a speech
language pathologist at Richfield Middle School.
She has also worked part-time in a private
pediatric therapy clinic. Becky has a particular
interest in working with children from culturally
and linguistically diverse backgrounds and has
developed a wide variety of skills in assessing and
treating school-aged children. She enjoys
volunteering with the Down syndrome Foundation’s
summer camp each year. Her hobbies include
traveling, reading, gardening, and spending time
with family and friends.
Tonya Hansel, M.A., CCC-SLP
Tonya started working at By Word of Mouth, Ltd
over six years ago. She has over seven years of
experience working in the schools, out-patient
rehabilitation, and home care. Tonya completed
her master’s degree in Communicative Disorders
at the University of Minnesota Twin Cities. She is
licensed and registered with the Minnesota
Departments of Health and Education as well as
the American Speech-Language Hearing
Association. Areas of expertise are multi-cultural
assessments and intervention. When she is not
working, Tonya enjoys spending time with her
husband and three boys, running, and reading.
over six years ago. She has over seven years of
experience working in the schools, out-patient
rehabilitation, and home care. Tonya completed
her master’s degree in Communicative Disorders
at the University of Minnesota Twin Cities. She is
licensed and registered with the Minnesota
Departments of Health and Education as well as
the American Speech-Language Hearing
Association. Areas of expertise are multi-cultural
assessments and intervention. When she is not
working, Tonya enjoys spending time with her
husband and three boys, running, and reading.
Emily Glassman
Emily Glassman is our Business Manager/Office
Manager/Human Resource Specialist. She is a
“jack of all trades”. We are lucky to have her as she
is the glue to all of our paperwork. When you call
the main office it is with Emily you will most often
speak. Emily has worked in our offices for 6 years,
and has 15 years of accounting experience. Emily is
the mother of twin girls, which keep her busy. She
enjoys traveling, scrapbooking and spending time
with her family and friends.
Manager/Human Resource Specialist. She is a
“jack of all trades”. We are lucky to have her as she
is the glue to all of our paperwork. When you call
the main office it is with Emily you will most often
speak. Emily has worked in our offices for 6 years,
and has 15 years of accounting experience. Emily is
the mother of twin girls, which keep her busy. She
enjoys traveling, scrapbooking and spending time
with her family and friends.
